How to reach the editors
Postal address: Hviezdoslavovo námestie 5, 811 02 Bratislava, Slovakia
Email: info@ducatbetcasino.net
You can write in Hungarian, Slovak or English. The site is published in these languages, so these are also the languages in which we can handle your messages.
We list no other contact channels besides these two. If someone approaches you elsewhere claiming to speak for ducatbetcasino.net, it does not come from us.
When a value differs from what you see in the game
Our spec sheets capture the state of things on a given day. Since then the studio may have updated its game page, or the lobby may have given the game a different tag. If you notice a mismatch like that, we are glad to hear about it.
It helps to include in your message:
- which game or studio page it concerns;
- which row differs (for example RTP, top prize, lobby tag, demo);
- what you saw instead, and where: in the game’s info panel, on the studio site or in the lobby;
- when you saw it, ideally with a date.
A screenshot of the game’s info panel is a big help. Do not send personal data, account IDs or passwords; we have no use for them.
How a row is built and what the source type means is shown in the spec sheet reading guide.
Before you write: two common misunderstandings
Many reports come from not finding a game in the instant section. The cause is often the lobby’s tagging. On 11 October 2026, the Belatra and Mascot Gaming games, as well as High Flyer, were tagged ‘Slots’, and Diamond Mines only ‘Mines’. The quickest way to find these is to search for them by name in the lobby.
The other frequent case is the two ‘Football Plinko’ games. Both the Platipus and the BGaming title appear in the lobby under that name, so always mention the studio in your message.
If your report still stands after that, we want to hear it. You can also suggest a new game or studio for us to cover; the title and the studio name are enough.
Account, deposit, bonus: Dukat.bet handles these
We are not the casino’s customer service, and we have no access to player accounts. For the following matters, contact Dukat.bet support:
- registration, login, account verification;
- deposits, withdrawals and their status;
- activating, crediting or interpreting the terms of a bonus;
- a round result you believe was displayed incorrectly;
- limits and self-exclusion tools tied to your account.
We can only pass such messages on; you can settle them directly with Dukat.bet support. For an overview of the general bonus rules and how the lobby is organised, see the FAQ.
What happens to your message
Every report that touches a spec sheet value is checked against the original source. If the source really has changed, we update the spec sheet accordingly.
We do not promise a response time. We use the details you send to reply and to correct the affected page; more in the privacy notice.
If you are writing because play now feels like a weight rather than a pastime, do not wait for our reply: our player protection overview points to help you can reach right away.